South Carolina: Health Care Help for Members Affected by Hurricane Helene

Date: 10/04/24

Ambetter from Absolute Total Care members affected by Hurricane Helene, please know there are services available to help you. 

Through October 30,2024, Ambetter Health is suspending policy cancellations and non-renewals due to unpaid premiums for members impacted by the storm. 

We also want to make sure you can still get your medication and health care during this time.

Here’s how we can help:

Replace Medication, Medical Equipment, or ID Cards 

If you lost your medication, medical equipment, or Member ID card because of HurricaneHelene, we can help you get replacements. Call Member Services at 1-833-270-5443 (Relay 711), Monday – Friday, 8 a.m. to 8 p.m. EST for fast help.

Get Nurse Advice or Crisis Help Anytime

We know storms can be stressful. Our Nurse Advice and Crisis Line is available 24/7, and it's FREE. You can call  1-833-270-5443 (Relay 711) anytime, day or night for help with:

• Medical questions or finding urgent care.
• Crisis support or help finding mental health care.

Getting Non-Emergency Care

We know that health care providers in your area may also be affected by the storm. During the recovery period, getting care in your doctor’s office may not be an option.

If you evacuated from your home and need help finding a provider near you, call us at 1-833-270-5443 (Relay 711), Monday – Friday,8 a.m. to 8 p.m. EST or visit the Ambetter Guide.

More Important Information

We may take more steps to help you get the care you need, depending on how long extra help is needed.

If you need help after the storm, we are here for you. Call Member Services at 1-833-270-5443 (Relay 711).

Stay safe!