Support for Ambetter from Western Sky Community Care Members Impacted by Severe Flooding in Chaves County

Date: 11/05/24

Ambetter from Western Sky Community Care members located Chaves County affected by recent severe flooding, please know there are services available to help you. 

Effective October 21, 2024, Ambetter from Western Sky Community Care is suspending policy cancellations and non-renewals for 120 days due to unpaid premiums.  

• You must reside in Chaves County to be eligible. 
• Contact Member Services at 1-833-945-2029 (TTY 711) for more information.  

Call Member Services 1-833-945-2029 (TTY 711) if you need: 

• An emergency prescription refill or a replacement of lost or damaged medication. 
• To replace necessary medical equipment, services, or supplies such as eyeglasses, contact lenses, hearing aids, dentures or other prosthodontic devices. 
• Assistance with co-pays, cost sharing and/or deductibles due to hardship related to the flood.
• Learn more about the help available to assist with referrals, eligibility, and prior authorization requirements for medically necessary services. 
• Get a new copy of your Ambetter from Western Sky Community Care Member ID card. 
• Speak with a registered nurse, 24 hours a day, 7 days a week. 

Additional Resources 

• The New Mexico Department of Homeland Security’s Disaster Response and Recovery 24- Hour Hotline at 1-833-663-4736 or online at dhsem.nm.gov/chavesflooding/ provides resources and information for those impacted by the flood 
• Our Nurse Advice and Crisis Line is available 24/7, and it's FREE. You can call 1-833-945-2029 (TTY 711) anytime, day or night for help with medical questions, crisis support and help finding urgent or mental health care. 

Getting Non-Emergency Care

We know that health care providers in your area may also be affected by the recent flooding. During the recovery period, getting care in your doctor’s office may not be an option. 

If you evacuated from your home and need help finding a provider near you, call us at 1-833-945-2029 (TTY 711), Monday – Friday, 8 a.m. to 8 p.m. MDT or visit the Ambetter Guide. 

More Important Information 

If you need help, we are here for you. Call Member Services at 1-833-945-2029 (TTY 711). 

Stay safe!