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Newsroom
- July 2018 Provider Newsletter
- NH Community Mental Health Targeted Case Management
- Announcing our Annual Provider Satisfaction Survey
- Updated Home Health Payment and Clinical Policies
- PaySpan Operational Update
- Ambetter FQHC Encounter Code Clarification
- August 2018 Provider Newsletter
- NH Healthy Families Sponsors New Initiative for Youth in Foster Care Transition
- New Ambetter Opioid Prescribing Limits
- NH Healthy Families and NH Fisher Cats Team Up with Base Hits for Kids, Supporting Boys & Girls Clubs of NH
- New Payment and Clinical Policies Effective October 15, 2018
- New Applied Behavioral Analysis Clinical Policy
- NH Healthy Families Summer 2018 Member Newsletter
- September 2018 Provider Newsletter
- Payment Schedule Delay
- Appointment Availability Survey
- PT/OT/ST Prior Authorization Update
- NH Healthy Families October 2018 Provider Newsletter
- NCQA's HEDIS 2019 Volume 2: Technical Specifications for Health Plans
- Regional Member Meeting
- SSFB Baby Shower
- Provider Demographic Data
- Prohibition of Balance Billing for Ambetter from NH Healthy Families
- December 2018 Provider Newsletter
- Change for Therapy Services Beginning March 1, 2019
- January 2019 Provider Newsletter
- NH Healthy Families Physical Medicine Prior Authorization Provider Education Webinars
- Applied Behavioral Analysis (ABA) Billing Codes - Medicaid
- Jaffrey-Rindge Middle School and NH Healthy Families Celebrate National No One Eats Alone Day
- February 2019 Provider Newsletter
- Ambetter Partners with Teladoc
- New Required Modifier for Habilitative and Rehabilitative Services
- New Required Fields on CMS 1500 Claims
- OpiEnd Provider Training
- Change to Explanation of Benefits
- Spring 2019 Member Newsletter
- March 2019 Provider Newsletter
- NH Healthy Families Pharmacy Policy Update
- April 2019 Provider Newsletter
- Drugs of Abuse Clinical Policy
- Pharmacy Network Change
- Physical Medicine Guidelines Effective August 1, 2019
- LexisNexis - VerifyHCP Announcement
- June 2019 Provider Newsletter
- Upcoming Managed Care Organization Contract Changes
- NH Healthy Families Partners with North Country Providers to Fund Program Focused on Social Determinants of Health
- NH Healthy Families Supports Boys & Girls Clubs of NH with Donation to the Fisher Cats Program Base Hits for Kids
- Revised Access Standards Effective September 1, 2019
- Transitional Care Management Program Effective September 1, 2019
- Upcoming Managed Care Organization Contract Changes Effective September 1, 2019
- Medicaid Managed Care Provider Resource Communication
- Provider Analytics Tool Scheduled Maintenance
- Consultation Services Payment Policy Effective October 1, 2019
- Clinical Policies Effective October 1, 2019
- Pharmacy Policy Update Effective October 1, 2019
- Provider Demographic Data - LexisNexis & American Medical Association Business Solutions
- Medicaid and Ambetter Provider Payments
- Appointment Availability Standards Survey
- NH Healthy Families Earns a 4.5 out of 5 Rating for Quality, Takes Top Spot Among NH Medicaid Health Plans
- Changes to Therapy Evaluation Authorization Requirements
- NH Healthy Families Addresses Food Insecurity With New Initiative: Green to Go
- Pharmacy Policy Update Effective January 1, 2020
- November 2019 Provider Newsletter
- Upcoming MCO Contract Changes
- Important Notice Regarding Ambetter Provider Payments
- Ambetter Fee Schedule Name Change
- Pharmacy Policy Update
- February 2020 Provider Newsletter
- Psychiatric Boarding Support Effective March 1, 2020
- Provider Website Maintenance
- New Medicare Covered OUD Services Effective January 1, 2020
- Provider Secure Portal Maintenance
- NOEA Day
- Creating Connections: A Granite State Integrated Care Symposium
- April 2020 Provider Newsletter
- ADDITIONAL STEPS TO PROTECT MEMBERS’ HEALTH AMID COVID-19 OUTBREAK
- NH Healthy Families Plan of Self Care
- NH HEALTHY FAMILIES LIVES ITS PURPOSE WITH DIRECT STATEWIDE COVID-19 RELIEF
- Alternative Care Sites COVID-19 Preparedness
- Alternative Care Sites RETRACTION
- Creating Connections: A Granite State Integrated Care Symposium *NEW DATE
- COVID-19 and Suicide Prevention Webinars
- Pharmacy Policy Update Effective July 1, 2020
- MAT (Medication Assisted Treatment) Billing Tip Sheet
- Payer ID Tip Sheet
- SBIRT (Screening, Brief Intervention, and Referral to Treatment) Billing Tip Sheet
- Extension of Auditing Notification
- NH Department of Health and Human Services (DHHS) Electronic Visit Verification (EVV) Feedback Sessions
- NIA Ransomware Incident
- Physical Medicine Summary of Changes Effective September 1, 2020
- Medicaid Payment for Non-licensed Mental Health and Substance Use Disorder (SUD) Treatment Services
- Extension of Telemedicine Services
- Clinical Practice Guidelines – Children with Special Needs Survey
- Coding for Vaccines and Immunizations Reminder
- Provider Portal Claim Submittals with EOB Billing Tip Sheet
- EXPANDED TELEHEALTH COVERAGE EXTENDED IN RESPONSE TO CONTINUED NATIONAL COVID-19 PUBLIC HEALTH EMERGENCY
- Medical Transportation Management [MTM] Effective September 1, 2020
- New Musculoskeletal Surgical Quality and Safety Management Program in Partnership with TurningPoint
- Pharmacy Policy Update Effective October 1, 2020
- Payment & Clinical Policies Effective October 1, 2020
- MCO Virtual Symposium
- TurningPoint Webinars
- MCO Symposium Registration Flyer
- Medical Transportation Management Dedicated Provider Line
- Strong Youth, Strong Communities: You Are Not Alone
- Payment and Clinical Policies Effective December 1, 2020
- Expanded Telehealth Coverage Extended in Response to Continued National COVID-19 Public Health Emergency
- Fluvention: When It Comes to the Flu, You call the Shots
- Incontinence Supplies and Durable Medical Equipment (DME) Providers
- Medicare Advantage Training Webinars for Providers
- Updated CAQH & Provider Specialty Profile Enrollment Forms
- Important Notice Regarding Provider Payments
- Important Notice Regarding Provider Payments-20201217
- Expanded Telehealth Coverage Extended in Response to Continued National COVID-19 Public Health Emergency
- Written Consent and Care Coordination Best Practices
- Pharmacy Policy Update: Effective April 1, 2021
- CLIA Billing Tip Sheet
- Preventing and Resolving Claim Denials Important Reminders
- Provider Claims Tool Online Resource
- Ambetter from NH Healthy Families Has New Hampshire Residents Covered During Special Open Enrollment
- NH Healthy Families Centene Vaping Prevention Contest
- InterQual Connect
- Expanded Telehealth Coverage Extended in Response to Continued National COVID-19 Public Health Emergency
- Providing Care for Medically Complex Children & Youth: Tips & Tricks
- Health Care Transition: From Idea to Implementation
- NOEA Day 2021
- Interoperability for Providers
- Pharmacy Policy Update Effective October 1, 2021
- 2021 Base Hits for Kids
- Green to Go Berlin
- Connors Climb Webinar
- EntryKeyID Single Password Login Experience
- Substance Use Disorder Trainings
- Medical Record Request Schedule
- NH Healthy Families Earns a 4.5 out of 5 Rating for Quality
- Medicaid Annual Eligibility Renewal
- Reminder SUD Trainings October
- Payment & Clinical Policy Updates
- COVID-19 Suicide Prevention Webinar
- Important Notice Regarding Provider Payments
- Harm Reduction 101 and Overdose Response
- Pharmacy Prior Authorization Enhancement
- Guidance from DHHS and CMS on Vaccines for Children
- Suicide Safer Care Training - Addressing Provider and Staff Suicide Risk
- Telehealth New Place of Service Code 10
- Pharmacy Policy Update Effective March 1, 2022
- Prior Authorization Update: Effective April 1, 2022
- Medicare PPO Billing Awareness
- Payment & Clinical Polices Effective May 1, 2022
- NH Healthy Families Tackles Food Insecurity One Community at a Time
- Payment & Clinical Policies Effective June 1, 2022
- NH Healthy Families Invests in Cyberbullying Prevention With Youth Impact Award
- Prior Authorization Update: Effective June 1, 2022
- Jaffrey-Rindge Middle School and NH Healthy Families Celebrate ‘No One Eats Alone Day’
- Notification of Pregnancy (NOP) Provider Incentive Program Termination
- Pharmacy Policy Update Effective July 1, 2022
- Practical Application of the ASAM Criteria Training
- NIA Interventional Pain Management (IPM) & Cardiac-Related Procedures Expansion Effective July 1, 2022
- Important Notice Regarding Provider Payments
- NH Healthy Families and Ambetter from NH Healthy Families (Ambetter) Interventional Pain Management Program Provider Educational Webinars
- NH Healthy Families and Ambetter from NH Healthy Families (Ambetter) Medical Specialty Solutions Program Provider Education Webinars
- Prior Authorization Update: Effective August 1, 2022
- Payment & Clinical Polices Effective August 1, 2022
- Pharmacy Policy Update Effective October 1, 2022
- Controlling Blood Pressure Tips for Your NH Healthy Families Patients and Billing Codes
- NH Healthy Families and New Hampshire Fisher Cats Base Hits for Kids
- Important Notice Regarding Provider Payments
- SUD Rendering Provider Enrollment Billing Requirements Change October 5, 2022
- NH Healthy Families Earns a 4.0 out of 5 Stars for Quality, Rated Top NH Medicaid Health Plan by NCQA
- Pharmacy Policy Update Effective January 1, 2023
- Clinical Documentation Improvement (CDI) Provider Training Webinars
- Secure Provider Portal Enhancement
- Virtual Suicide Prevention Training December 8, 2022
- Prior Authorization Update: Rendering Provider requirement for SUD Outpatient Treatment Request (OTR)
- Provider Portal Claims Redesign
- Sympathetic Nerve Block with Interventional Pain Management Effective March 1, 2023
- Payment & Clinical Polices Effective April 1, 2023
- Pharmacy Policy Update Effective April 1, 2023
- Upcoming Provider Substance Use Disorder (SUD) Trainings
- Termination of Medline Effective February 20, 2023
- Kicks for Kids!
- Portal Claims Redesign
- Payment & Clinical Polices Effective June 1, 2023
- Pharmacy Policy Update Effective July 1, 2023
- Provider Substance Use Disorder (SUD) Trainings
- Opioid Rapid Response and Pain Management ECHO Program for Clinicians
- Important Notice Regarding Provider Payments
- Clinical Practice Guidelines – Children with Special Needs Survey Attached
- Annual Provider Satisfaction Survey Coming Soon
- Harm Reduction 101 and Naloxone Administration Training
- New Date Harm Reduction 101 and Naloxone Administration
- Access Standards
- Billing Manual Update: Bilateral Services for Ambulatory Surgery Centers
- Enhancing Care Coordination for Patients with Medical and Behavioral Needs
- New Date! Harm Reduction and Naloxone Administration Webinar
- Lunch n' Learn Session for Nurses!
- Important Pharmacy Claims Processing Change Effective January 1, 2024
- Pharmacy Policy Update Effective January 1, 2024
- Attention Medicaid Members: New ID Cards Coming for 2024 – Affects Pharmacy Benefits
- Expanded Partnership with National Imaging Associates
- Removal of Prior Authorization for Neuropsychological Testing Effective January 15, 2024
- Nutramigen Infant Formula Recall
- Musculoskeletal Management Program Provider Education Webinars
- Centene Subsidiary NH Healthy Families Awarded Statewide Medicaid Contract
- Pharmacy Policy Update Effective April 1, 2024
- Maternal and Infant FDA Approved Solutions for RSV
- Durable Medical Equipment Options
- SUD Facility Billing Guidelines Effective May 1, 2024
- Substance Use Disorder (SUD) ECHO: Core and Emerging Topics in Ambulatory Care
- Provider Alert: Change Healthcare Cybersecurity Incident and Its Impact to NH Healthy Families, Ambetter from NH Healthy Families and Wellcare
- Resolving Payment Discrepancies on Claims
- Transition of ABA Services to BH Platform
- Payment & Clinical Polices Effective June 1, 2024
- Removal of Prior Authorization for first day of admission for Medically Monitored Inpatient/Residential Withdrawal Management- ASAM 3.7 Effective May 15, 2024
- Pharmacy Policy Update Effective July 1, 2024
- The Nervous System Stabilization Group (NSG) Provider Training
- Clinical Polices Effective August 1, 2024
- Suicide Prevention Choose Tomorrow Program
- Juneteenth Holiday Closure
- Clinical Practice Guidelines – Children with Special Needs Survey
- Internal Diagnosis-Related Group (DRG) Audit
- New England College Receives Combined $550,000 Grant from NH Healthy Families and Centene Foundation
- Important Notice Regarding Provider Payments
- Harm Reduction 101 - Live Webinar
- Pharmacy Policy Update Effective October 1, 2024
- Access Standards: Effective 9/1/2024
- Pediatric Tuberculosis (TB): Clinical Review Provider Webinar
- Appropriate Use of GLP-1 Agonists
- New Prior Authorization Fax Number Effective October 1, 2024
- Durable Medical Equipment (DME) Manual Pricing Payment Policy Effective January 1, 2025
- Pharmacy Policy Update Effective January 1, 2025
- Changes to the Reimbursement Methodology for the Medicaid Care Management (MCM 3.0) Program
- Transitions to Availity Essentials
- Important Notice Regarding Provider Payments
- Important Notice Regarding Provider Payments
- Upcoming Availity Live Training
- Pharmacy Policy Update Effective April 1, 2025
- Privacy Policy
- Terms & Conditions
- Notice of Privacy Practices
Transforming the health of the communities we serve, one person at a time.
NH Healthy Families
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For Our Members with Non-Emergency Medical Transportation Needs
Use Family and Friends Transportation First!
Use this option If you have a car, or when a friend or family member with a car can drive you to your medically necessary non-emergency appointment.
Get reimbursed from Medical Transportation Management, Inc. (MTM) for gas, parking and tolls.
- Call MTM at 1-888-597-1192, go online at mtm.mtmlink.netExternal Link or use the MTM Link Member app before your appointment and schedule your reimbursement trip
- Watch the mail for your Focus CardTM (if first time using Family and Friends option)
- Use a Trip Log to track your travel: www.mtm-inc.net/mileage-reimbursementExternal Link
Please note:
To access the secure Member Portal or to use the Find a Provider tool it is recommended you use Microsoft Edge, Google Chrome, Firefox or Safari web browsers and not Internet Explorer.
The Interoperability and Patient Access Rule
You are now able to view your health information from a third party app on a mobile device or PC! Check out the Interoperability Page to learn more.