Qualified Health Plan Survey

Date: 02/01/24

What is the Qualified Health Plan (QHP) survey?

The survey was created to get feedback from members like you about the care you receive and your experience with Ambetter from Arkansas Health & Wellness. It was created by the U.S. Department of Health and Human Services. 

The survey asks questions like:  

• How easy was it to get care when you needed it?  
• Did your doctor spend enough time with you and treat you with respect?  
• Did you get the information you needed such as how much you would have to pay for your health care?  

Your answers are private and will only be used for this survey. Your answers will be part of a pool of information. We will not share your name or answers with anyone, except as required by law.  

You can choose to take the survey, or not take the survey.  You do not have to answer any questions that you do not want to answer. If you choose not to answer, it will not affect the benefits you get.  

How do I take the survey?  

Members like you are randomly selected to take the survey by SPH Analytics, a Press Ganey Solution. You may or may not be randomly selected. 

The survey will arrive by both email and mail in March. You can take it online by clicking a link in the email or on paper and then mail it back in the envelope provided.   

The survey will take about 12 minutes to complete. 

Why should I take the survey and what will my health plan do with my responses?  

Your participation in the survey will let us know how we can make your plan work for your personal needs.  

Your survey answers help us to: 

• understand how easy it is for you to get care.
• understand your experience with your health care providers.
• give you the healthcare services you need and want.

Our goal is to provide you with quality, affordable healthcare coverage you deserve.  

Your survey responses help us add value to your health plan with the benefits you need to take control of your health today such as:  

• Virtual 24/7 Care*
• My Health Pays® rewards program**
• Care Management Services 
• Mail-order pharmacy 
• 24/7 Nurse Advice Line 
• Digital ID Card Access 

Your survey answers will also be used as a part of health plan quality ratings, which help people who are shopping for health insurance to compare plans on Healthcare.gov.

To learn about your personalized benefits, please visit your member portal. 

Ambetter from Arkansas Health & Wellness is underwritten by Celtic Insurance Company (dba Arkansas Health and Wellness Insurance Company), QCA Health Plan, Inc., and QualChoice Life & Health Insurance Company, Inc. These companies are Qualified Health Plan issuers in the Arkansas Health Insurance Marketplace. This is a solicitation for insurance. ©2023 Celtic Insurance Company (dba Arkansas Health and Wellness Insurance Company), QCA Health Plan, Inc., and QualChoice Life & Health Insurance Company, Inc., https://ambetter.arhealthwellness.com/. If you, or someone you’re helping, have questions about Ambetter from Arkansas Health & Wellness, and are not proficient in English, you have the right to get help and information in your language at no cost and in a timely manner. If you, or someone you’re helping, have an auditory and/or visual condition that impedes communication, you have the right to receive auxiliary aids and services at no cost and in a timely manner. To receive translation or auxiliary services, please contact Member Services at 1-877-617-0390 (TTY 1-877-617-0392). For more information on your right to receive Ambetter from Arkansas Health & Wellness free of discrimination, or your right to receive language, auditory and/or visual assistance services, please visit www.ambetterhealth.com and scroll to the bottom of the page.

*Formerly known as Ambetter Telehealth. Cost sharing may apply when using Virtual 24/7 Care. Virtual 24/7 Care cost share does not apply to HSA plans until the deductible is met and is only applicable when used through the Virtual 24/7 Care programs. Ambetter Health does not provide medical care. Medical care is provided by individual providers which are independent contractors and not agents of Ambetter Health.

**Funds expire immediately upon termination of insurance coverage.